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COVID-19 Notice

Preferred Elevator would like to assure our customers that we are taking all necessary steps to do our part in flattening the curve of COVID-19. We have developed a “No Family Contact” process for service, repairs and installations. Our Mechanic, who will be wearing a mask and gloves, will call you when we are at your front door and will discuss the issues or concerns you have with your unit. Our customer can then unlock the door, but there is no need to further greet the Mechanic or be present for the service, repair or installation. Please feel free to move to another part of the home while we are working. Final payment can be left for technician or can be done over the phone with our office.
We greatly appreciate your business during this time.

Ken Gough


Elevators installed with more than 4 inches of “gap space” between the hoistway doors and the elevator car doors can pose a serious safety risk. Children may become entrapped in the space and could be seriously injured or killed. This risk can be reduced with the proper installation of space guards at each floor.

Click Here For More Information

What To Do If Stuck In An Elevator

Being a stuck in an elevator is a fear for many.

It is the end of the work day and you take the elevator down from your office floor, but it abruptly stops right before reaching the lobby.  You are now stuck in between floors and there seems to be no way out.  Being stuck in a commercial elevator is an unfortunate circumstance especially for those afraid of heights or suffer from claustrophobia.  Luckily, there are several things you can do to quickly escape a stalled elevator.

Press the “Door Open” Button

It might seem too simple to be true, but many times the button can get jammed so pressing it will open the door right up.  Also try pressing the “door close” button or the button for the floor you are on.  If the door opens, be careful when exiting because it may have stopped just above or below your floor.

Remain Calm

If the door does not open after pressing any of those buttons, try not to panic.  It might not be easy but panicking will only make the situation worse because it will be difficult to think clearly.  Take deep breaths so your body can relax and you can reach out for help.  If there are multiple people in the elevator, try taking deep breaths together so everyone is calm and can think together.

Press The Alarm Button Or Call for Help

Once everyone is calm, push the alarm button and wait for a response from a technician.  In newer elevators, there is a phone button that will alert emergency personnel that there is an issue with the elevator.  This gives the individual the exact location of the building and your elevator.  In the scenario that the call button is broken, call 911 and let the operator know your exact location.

Don’t Try To Escape

Once you have reached someone for help, just wait calmly until they arrive.  The worst thing you can do in this situation is to try to escape.  Attempting to exit a stalled elevator will put your life in more danger.  Just sit down and relax until you are rescued.


Need An Elevator Repair? Call Preferred Elevator

For 11 years, Preferred Elevator has served residents in Central Maryland, Baltimore, and Washington, DC. You can rely on our experienced home installation team and quality products.  For our commercial elevator clients, we also provide annual inspections of our equipment to adhere to standards established by the state of Maryland. During these inspections, we make sure that your commercial mobility product is functioning correctly and efficiently. We’ll also go over all safety devices and customized features offered within your plan! Get in touch with us! Our business hours are Monday-Friday 8am-5pm. Reach us by phone at 410-238-2555, or follow us on Facebook, Twitter, Google+, and LinkedIn.

This entry was posted on Friday, July 28th, 2017 at 2:49 pm. Both comments and pings are currently closed.

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    Preferred Elevator

    • 7110 Golden Ring Road
      Suite 102
      Essex, MD 21221
    • Phone: 410-238-2555
    • 24/7 Emergency Service
    • Business Hours:
      Monday–Friday: 8am–5pm
    • MHIC #123888
    • Elevators Contractors License #1186
    • DC License #ELC1300867