410-238-2555 24 Hour Emergency Service
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COVID-19 Notice

Preferred Elevator would like to assure our customers that we are taking all necessary steps to do our part in flattening the curve of COVID-19. We have developed a “No Family Contact” process for service, repairs and installations. Our Mechanic, who will be wearing a mask and gloves, will call you when we are at your front door and will discuss the issues or concerns you have with your unit. Our customer can then unlock the door, but there is no need to further greet the Mechanic or be present for the service, repair or installation. Please feel free to move to another part of the home while we are working. Final payment can be left for technician or can be done over the phone with our office.
We greatly appreciate your business during this time.

Sincerely,
Ken Gough

Maintenance

Preferred Elevator also provides a quality preventative maintenance program to ensure the reliability and service of your in-home or commercial elevator. Did you know that elevator music first appeared in the 1920s to calm fearful passengers? Elevators are actually the safest way to travel, statistically speaking, especially when you have a top-of-the-line installation from Preferred Elevator. We support our installations with a maintenance plan, because we believe that there’s no substitute for preventative maintenance. Our program is designed to minimize callbacks and major repairs while keeping your equipment running properly to maximize its longevity and function. For us, this is a people business, and therefore, we strive to provide the highest level of customer service possible. In the event that a service call is needed, we pay special attention to meeting our customers’ needs in a timely, efficient manner. Benefits of our service agreement include:

  • Peace of mind that your elevator will always be in top functioning condition
  • All work is performed by professional, trained, and licensed elevator mechanics
  • Honest, high quality service with a personal touch
  • Licensed, bonded, and insured service
  • 60+ point examination and lubrication service
  • 24/7 Emergency service
  • Discounted rates for parts and service between routine examinations
  • Annual inspection fee included
  • No hidden charges, such as travel time

For our commercial elevator clients, we also provide annual inspections of our equipment, to adhere to standards established by the state of Maryland for your safety and security. During these inspections, we make sure that your commercial mobility product is functioning as it should, and we go over all of the safety devices and customized features. In fact, Maryland law legislates an annual third party inspection, to ensure that we do our jobs properly so that everyone who uses your mobility equipment remains safe.

Elevators are a great asset to people who wish to remain in their homes as they age, or to households where occupants may be disabled. Reaching all levels and areas of your home with ease is an important part of your comfort and freedom, but you need to be able to do so safely. This can only be reassured with a safety inspection.

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    Preferred Elevator

    • 7110 Golden Ring Road
      Suite 102
      Essex, MD 21221
    • Phone: 410-238-2555
    • 24/7 Emergency Service
    • Business Hours:
      Monday–Friday: 8am–5pm
    • MHIC #123888
    • Elevators Contractors License #1186
    • DC License #ELC1300867