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Elevators installed with more than 4 inches of “gap space” between the hoistway doors and the elevator car doors can pose a serious safety risk. Children may become entrapped in the space and could be seriously injured or killed. This risk can be reduced with the proper installation of space guards at each floor.

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High-quality service with a personal touch

As an independent elevator company, Preferred Elevator offers our customers the best products on the market. The equipment we install is selected based on customer need and high standards of reliability. We’ll work with your architect, designer, or contractor to find the perfect solution for your project.

We can’t only give your home a new elevator or stairlift, but you can also entrust us with your modernization services. No matter the reason, we’ll supply the resources you need for a first-class upgrade in your home.

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Our Satisfied Customers

  • The elevator guys showed up on time and we’re very polite and professional. I was extremely happy with your companies service. Thank you so much for a smooth and pleasant experience.


  • Please accept our deep appreciation for the outstanding service we received from Preferred Elevator Company. From the initial phone call requesting repair service to the technician’s visit, everything was great. We would like to comment on Rick’s (technician) service; he was on time, polite, professional, and most importantly, he made every effort to repair the deck lift on the same day. Instead of waiting for the manufacturer’s part to be sent, Rick managed to obtain the corresponding batteries on the same day. He was aware that time was of the essence because of impending doctors appointments. In case of future needs, we certainly will contact YOUR company. Truly yours,

    Thomas d’Hollander and Margaret Honeywell

  • I own an older model Inclinator chair lift. I started having problem with the controls. I called 3 different companies and none of them would look at the chair. I called Preferred Elevator Company and they sent a technician the next day. He quickly found the problem and took care of it. My wife and I are both 81 years old and rely on the chair to live a normal life in our home. I wish to thank Preferred Elevator Company, especially Nate Redline for the Prompt Service. We will recommend them to anyone who needs a chair repaired.

    David and Miriam T.

  • Dear Ken, In October of 2005; at the age of 25, I was diagnosed with Multiple Sclerosis. Since my diagnoses, my life has changed dramatically due to the worsening of symptoms such as: difficulty walking, foot drop, left side weakness, loss of balance, loss of coordination, muscle weakness, tremors, etc. Due to the aforementioned symptoms, my Neurologist prescribed a Stair Lift, which would make it easier to continue daily activities. I am so grateful for your company and the installation of this stairlift. Your team is awesome! They work hard, fast, they are patient, they answered all of my questions, they cleaned up behind themselves, they provided excellent customer service and they were professional. I look forward to giving referrals, sending you business and working with you in the future. Thank you, so much!

    Shauna S.

  • My wife and I purchased an elevator from Preferred Elevator 6 years ago and found that it was one of the best decisions we've ever made! We weren't sure what product to purchase, but Ken Gough, the owner, showed us all the pros and cons and helped us select the product which gave us the all the features we needed at the most economical cost. He was able to arrange for the elevator to have all the custom items we wanted, including specific dimensions which would help us to best make full use of it. They also worked very closely with the contractor who built our elevator shaft to assure that it was exactly to their drawings and compatible in very way. Once installed, we stayed with Preferred Elevator for the necessary maintenance. The company is very sensitive to the fact that residential elevators are often used to help customers who have medical conditions which make it difficult for them to use stairs. As a result, when he gets a call he is extremely responsive and has whatever the problem may have been resolved faster than we even hoped for. This dedication and sensitivity to customer needs sets Preferred Elevator apart from any of their competitors here in the Maryland area. Their technical expertise is also exceptional, meaning that they know what to do and can do it quickly. If they require any additional support from the elevator manufacturer, for whatever reason, they have instant access to their top experts as they have developed close relationships with them from the CEO down. Whenever any of our friends or family have considered getting an elevator, we have let them know that Preferred Elevator is the only firm that they should be working with in this area. My wife and I are approaching 80 years old and we are so thrilled to know that thanks to Ken's guidance, any mobility health issues that may arise will not force us out of our three level home.

    Mr. Thayer

  • We have been very happy with Preferred Elevator. They’re friendly, provide great service, and are reasonably priced. We highly recommend them.

    Executive Director
    Ohev Sholom - The National Synagogue
    Washington, DC

  • In 2015, Preferred Elevator installed an elevator in an existing shaft in the Havre de Grace Maritime Museum. This installation was part of a larger project, the finishing of our ground floor spaces for our new Environmental Center. We are pleased with the elevator, quality of workmanship, the professionalism of the installation technicians and the extended maintenance/ inspection service agreement.

    Bruce R.
    Havre de Grace Maritime Museum President

  • I could not be any happier with the prompt service we received from Preferred Elevator. I called and made an appointment. The next day, Kenny came out and gave me a price and an installation date. We had to have some minor reconstruction work done in order to replace a wheelchair lift that was over 20 years old. Everything went smoothly; the installers were very professional and mindful that we had very special needs. They worked with our time restraints and our schedule. I would recommend them above and beyond anyone that I spoke with.

    Pamela H.
    Singleton Funeral and Cremation Services, PA
    Glen Burnie, MD

  • Our experience with Preferred Elevator is a very positive one. The gentleman who came to service and inspect our wheel chair lift and dumb waiter was prompt, courteous, and professional. There was minimal disturbance to our daily operation while he performed the necessary service. The area was left as clean after he completed his work as before he came, and the lift now is so much quieter than before – an important factor in our facility with its special population. Thank you!

    Senator Bob Hooper House
    Forest Hill, MD

  • My husband and I depend on our residential elevator and we just want you to know how much we appreciate your prompt and courteous service in keeping it in excellent working order for the last 9 years running. It’s a pleasure to deal with a small company that treats us like family. We look forward to many more years of great personal service.

    S. Thompson

  • They did an excellent job repairing my elevator. The workers were professional, knowledgeable, and efficient. No wasted time; would recommend them to anyone who has a problem.


  • We chose your company's product after many months of reviewing home elevators. We had choices of selling our home in which we have invested heavily in making it perfect for our lifestyle or investing in it once more. The difficulty was to find a unit with the right footprint/space to fit the limited choices for location in our split-foyer house. Your unit was perfect for it and also cost-effective for our budget. In short, I LOVE IT AND MY BACK THANKS YOU AS WELL. Getting old ain't for the faint hearted ,

    Klausman F.

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    Preferred Elevator

    • 7110 Golden Ring Road
      Suite 102
      Essex, MD 21221
    • Phone: 410-238-2555
    • 24/7 Emergency Service
    • Business Hours:
      Monday–Friday: 8am–5pm
    • MHIC #123888
    • Elevators Contractors License #1186
    • DC License #ELC1300867