410-238-2555 24 Hour Emergency Service
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COVID-19 Notice

Preferred Elevator would like to assure our customers that we are taking all necessary steps to do our part in flattening the curve of COVID-19. We have developed a “No Family Contact” process for service, repairs and installations. Our Mechanic, who will be wearing a mask and gloves, will call you when we are at your front door and will discuss the issues or concerns you have with your unit. Our customer can then unlock the door, but there is no need to further greet the Mechanic or be present for the service, repair or installation. Please feel free to move to another part of the home while we are working. Final payment can be left for technician or can be done over the phone with our office.
We greatly appreciate your business during this time.

Ken Gough


Elevators installed with more than 4 inches of “gap space” between the hoistway doors and the elevator car doors can pose a serious safety risk. Children may become entrapped in the space and could be seriously injured or killed. This risk can be reduced with the proper installation of space guards at each floor.

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Three Important Factors of Elevator Service


It’s undeniable that both residential and commercial elevators should be safe, secure, and in compliance with state regulations. We pride ourselves on providing Annual Service Agreements with 24/7 Emergency service.

Elevators are vital to our lives. Can you imagine life without them?  It’s undeniable that both residential and commercial elevators should be safe, secure, and in compliance with state regulations. We pride ourselves on providing Annual Service Agreements with 24/7 Emergency service. Our elevator maintenance plans are preventative, making sure that you won’t worry about unexpected repairs. Choosing the proper elevator maintenance company takes a lot of consideration, but it’s necessary. Keep reading to discover different components of elevator service and its significance.

Original Equipment Manufacturer (OME) Vs. Independent Contractors

When your residential or commercial elevator needs maintenance or repairs, it’s best to stick with the original manufacturer or the original installer If an outside contractor handles your elevator maintenance, then they may not have access to the unique parts that your elevator needs. The OEM knows its system better than anyone else. Newer elevators run based on computer software that provides particular information about your device that only the OEM can access.

Using an independent contractor for your elevator maintenance is an alternative if you’re looking to save money. However, research on the expertise of the independent contractor is crucial. Another crucial consideration to think about is how easy it will be for you to get spare parts for your elevator and more importantly, essential equipment required for the elevator to run. Make sure to discuss this with the contractor to avoid problems in the long run.

Quarterly, Semi-Annual, and Annual Inspections

Depending on the type of unit you have and the type of use, it may require quarterly, semi-annual or annual service and maintenance inspections. Typically, in-home elevators require an annual visit, where a commercial unit will require more frequent inspections and service. The frequency of the inspections will be written in the Annual Service Agreement and we will contact you to schedule so it is one less thing you need to worry about.

Annual Service Agreement

The elevator service company is responsible for taking care of all elevator equipment outlined in the contract. Think of this as an insurance policy in which the homeowner or business owner can assure that the elevator is taken care of all-year-round versus needing to set aside money only if the elevator breaks down. Be mindful of what services you will have to pay for versus what your contract covers.

Preferred Elevator: We’re On the Up and Up!

For 11 years, Preferred Elevator has served residents in Central Maryland, Baltimore, and Washington, DC. You can rely on our experienced home installation team and quality products.

For our commercial elevator clients, we also provide annual inspections of your equipment to adhere to standards established by the state of Maryland. During these inspections, we make sure that your commercial mobility product is functioning correctly and efficiently. We’ll also go over all safety devices and customized features offered within your plan!

Get in touch with us! Our business hours are Monday-Friday 8 am -5 pm. Reach us by phone at 410-238-2555, or follow us on Facebook, Twitter, and LinkedIn.

This entry was posted on Thursday, April 11th, 2019 at 9:51 am. Both comments and pings are currently closed.

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    Preferred Elevator

    • 7110 Golden Ring Road
      Suite 102
      Essex, MD 21221
    • Phone: 410-238-2555
    • 24/7 Emergency Service
    • Business Hours:
      Monday–Friday: 8am–5pm
    • MHIC #123888
    • Elevators Contractors License #1186
    • DC License #ELC1300867